The last six, tumultuous months have caused the professionals at Beacon Software to reflect on the past 20 years of progress and look ahead to the future. Beacon has stood alongside towing and roadside professionals during natural disasters, economic disruptions, and now a worldwide pandemic. We see these roadblocks as valuable challenges we can learn from to make our software even better for our customers. We are inspired every day by the courage and passion of the towing and roadside professionals we serve. Over the last 20 years, over 125 million calls were dispatched through Beacon Software, and we increased our commitment to customer security through our “SOC 2 Certification.” This certification makes us one of the few dispatch software companies compliant with the American Institute of CPAs’ criteria for secure, reliable software providers. We take pride in our progress and we have big plans for the next 20 years. The pandemic served as an opportunity to improve our software even further, so Beacon can benefit your business during any situation.
Today, Beacon Software has over 45,000 users in 30 countries, but Beacon’s advanced dispatch technology began (like most software projects) with a vision and a basement. Ignoring the warnings that the “internet was just a fad,” Todd Althouse, president of Beacon Software, brainstormed Dispatch Anywhere in 1980. After traveling the country consulting with towers and motor clubs, Althouse collaborated with real towing professionals to give time back to the dispatchers, accountants, and towers by developing the first cloud-based dispatch software in 2003. A short two years later, Dispatch Anywhere was put to the test after the levees failed in New Orleans during Hurricane Katrina. Beacon Software worked together with New Orleans-based towing company Rudy Smith Service to manage the largest towing and recovery effort in U.S. history. It was an unforgettable experience, and it inspired us to forge forward with new, powerful software that would never fail in the event of an emergency.
In addition to advanced dispatch software, Beacon developed TowLien: Your New Impound Partner. TowLien is the towing and roadside assistance industry’s number one automatic vehicle owner lienholder search and notification software. Since its inception, TowLien has helped businesses process and impound hundreds of thousands of vehicles. TowLien recently underwent a complete overall. This latest update means users can look forward to even more great features. Learn more about the new version of TowLien!
To celebrate the last two decades, Beacon Software took a look at 20 years’ worth of data, and the numbers did not disappoint. The following statistics represent the millions of towing and roadside assistance professionals we help every year.
The programmers at Beacon Software are constantly evolving our software based upon the changes and needs of the industry. We have made many updates to our programs that are user-friendly and important to the current needs of our customers. The following are seven of the most popular recent Beacon Software updates.
Additional Updates:
Over 50 New or Updated Reports If you have any questions about Beacon’s updates, we encourage you to contact Beacon support for a tutorial.
There are lots of exciting Beacon Software updates on the horizon. Our focus in the coming year is to increase Dispatch Anywhere Automation Features, expand Private Property and Police Towing Automation Features, enhance Security, increase Motor Club Integrations, and more! Visit our social media for news on the most current updates.
Are you taking full advantage of our 16 most popular features? If you don’t recognize some of these features, it may be time to contact Beacon Support, so you can make sure you’re using your Beacon products to the best of their abilities!
Working Remotely with Dispatch Anywhere During COVID-19
If there is anything we have learned from recent events, it is that you never know when you will need to unexpectedly pack up and work from home. In the era of COVID-19, working responsibly now means working remotely. Thankfully, Beacon Software was designed to be your completely remote business solution from day one. Regardless, we know how difficult it is to change your routine, which is why our developers have worked around the clock to develop customized updates that will benefit our customers during the pandemic.
We want to close with a giant “Thank You” to our customers. You inspire and encourage us every day to provide the best possible towing and account management software. It’s been an impressive two decades, and we are looking forward to 20 more years of offering solutions for every size towing and roadside company. Stay tuned for further updates as Beacon develops more programs to benefit your business.